Terms of service
TERMS OF PURCHASE/BUSINESS
1. GENERAL PROVISIONS
The website www.wallswithsouls.hr is owned by the company A0 d.o.o., Kutnjački put 9, 10000 Zagreb, OIB: 30658167663 (hereinafter referred to as A0). A0 provides the use of services and content of the website www.wallswithsouls.hr, which is regulated by these Terms of Purchase.
2. BASIC TERMS
For the purposes of these terms of purchase, a customer is a natural or legal person who orders at least one product or service, fills in the required information, and pays for the ordered product through the website www.wallswithsouls.hr.
If the customer's data includes information about a legal entity, then the legal entity is considered the customer, and the natural person whose data is entered is considered the authorized person of the customer.
3. PERSONAL DATA OF CUSTOMERS/USERS
For a valid order of a product and/or service, the person filling out the order must be over 18 years of age (legal capacity).
The customer is responsible for the accuracy and completeness of the data entered during registration.
A0 reserves the right to amend these terms of purchase and may change them without prior notice, but undertakes to inform all registered users via the email addresses they provided during registration.
Any changes will apply to the use of the www.wallswithsouls.hr pages.
4. RETAIL AND PROMOTIONAL PRICE
A0 undertakes to clearly, visibly, and legibly display the retail price in accordance with Article 7 of the Consumer Protection Act (NN 41/14). A0 will periodically, according to its decision, put certain products on promotional sale at a price lower than the price of those products in regular sale or under special conditions that will be clearly indicated on these internet pages, and undertakes to clearly, visibly, and legibly mark and state the duration of the promotional sale and special offer. After the expiration of the promotional sale or special offer period, orders will not be accepted under the terms relating to the expired promotional sale.
5. PRODUCTS AND AVAILABILITY
Product photos are illustrative in nature and may not always and in all details correspond to the products that are the subject of the order. A0 particularly emphasizes that the visual identity of the product shown in the photo may not correspond to the appearance of the product in reality, especially considering the settings of the customer's computer monitor, differences in color perception as the customer sees them on the screen, etc.
In the case of the aforementioned discrepancy between the product shown in the photo and the delivered product - it is not a product defect.
Product data (product description, price, etc.) displayed on the www.wallswithsouls.hr pages are subject to display errors (bugs), application malfunctions, other technical irregularities, typographical errors, etc. In the case of obvious errors or inaccuracies regarding the product data displayed on www.wallswithsouls.hr, A0 reserves the right to unilaterally terminate the contract.
The subject of the order can only be products for which it is indicated in the order that they are available in stock and products that are not available in stock and/or unique services, but are available/realized within 15 to 20 working days, not including weekends.
If the ordered product is not available in stock, A0 will inform the customer that the product is currently unavailable, about the period in which the product is available, and also offer the possibility of purchasing an alternative product from the www.wallswithsouls.hr range that is available for delivery and is closest in its characteristics to the product that cannot be delivered.
6. PRODUCT ORDERING AND SHIPPING TO THE CUSTOMER
Products are ordered by selecting, using the menu, and filling out a very simple electronic form on our pages. The customer can order and buy a product as a registered or unregistered user. The product is considered ordered when the customer completes the entire ordering process. The customer can also order the desired products by phone.
The customer can pay for the ordered products through our pages in the following ways:
• Credit cards
• E-banking / general payment slip (transactional payment)
The customer can also order the desired products by phone – 01 7897 057, with payment in the following ways:
• E-banking / general payment slip (transactional payment)
The order is considered received:
• In the case of credit card payment - at the moment when www.wallswithsouls.hr receives confirmation of pre-authorization of the customer's credit card for the order amount
• In the case of payment by e-banking and general payment slip - at the moment when www.wallswithsouls.hr receives the order electronically
At the moment the order is received, A0 will notify the customer by e-mail that the order has been received, i.e., that the product has been successfully ordered.
If the customer does not receive the notification from the previous paragraph, it is suggested to check:
• Whether the message is in the Junk/Spam folder
• Whether the mailbox is full
• Whether the items are in the shopping cart after logging in to the www.wallswithsouls.hr page, and if not, the customer should repeat the ordering process
In the case of credit card payment, the contract is considered concluded at the moment when A0 receives confirmation of pre-authorization of the customer's card for the order amount and when the warehouse worker confirms during the packaging of the goods that the ordered product is available in stock.
After the product is packed in the warehouse, A0 will notify the customer by e-mail that they have purchased the product and that the product has been shipped, or the authorized courier service will do so.
In the case of payment by e-banking and general payment slip, the contract is considered concluded at the moment when A0 receives confirmation that the order amount has been paid.
If the product is ordered, and e-banking or general payment slip is selected as the payment method, A0 undertakes to reserve the product in the warehouse for a period of 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, A0 does not guarantee the availability of the product.
7. PURCHASE PROCESS
By selecting each product, details are displayed next to it - product name, description, price, quantity, and whether it is available in stock.
By selecting a particular product, it is included in the "Shopping Cart" menu.
The prices displayed on the pages next to each product are valid for all forms of payment and are expressed with state taxes already included. By accessing the "Shopping Cart" menu, the customer gets an overview of the selected products, their quantity, and price.
Next, the customer proceeds to the order form in which they are required to enter personal data. If the customer's personal data differs from the recipient's personal data, they are obliged to indicate this by selecting the specified option and to provide the recipient's data accurately.
When ordering, for all customers on www.wallswithsouls.hr, delivery is charged or is free, and information about this is displayed when creating the order itself.
After receiving the data from the order, a notification will be displayed on the screen that the customer's order has been received, and the customer will receive a separate notification of the receipt of the order electronically to the specified e-mail address.
If payment by e-banking or general payment slip is selected as the form of payment, and www.wallswithsouls.hr does not have the ordered product due to a lack of goods in stock, the customer will be notified of this in a reasonable time, and A0 will refund the paid funds.
In the case of the above payment, the customer is responsible for and bears the risk for the accuracy and truthfulness of the submitted data, given that www.wallswithsouls.hr will refund the funds in accordance with the submitted data.
8. CHARGING FOR SELECTED PRODUCTS
All prices are expressed in the currency of the Republic of Croatia, EUR, with taxes included. In the case of payment by e-banking and general payment slip, payment and/or interbank transaction costs are not included in the price.
9. DELIVERY
Products can be ordered for delivery within the Republic of Croatia, according to the conditions that apply to each delivery area. Delivery within the Republic of Croatia is carried out by a delivery service selected by A0 and is either charged or free, as specified when creating the order itself.
A0 undertakes to deliver the ordered product within 5 to 7 working days.
Delivery is carried out in accordance with the terms of use of the delivery service and is considered completed at the moment the product is handed over to the delivery service.
If a product sent to the customer or recipient is returned to the A0 warehouse because the delivery service failed to make the delivery, the customer will be notified by e-mail and offered the following options:
• That the ordered product, upon the customer's request by e-mail, be re-delivered to the customer's or recipient's address. In this case, the cost of re-delivery is borne by the customer if the delivery service's records show that the delivery was prevented due to the unavailability of the customer, i.e., the recipient of the ordered product.
• That the ordered product be picked up at an address agreed upon with the delivery service, with a prior telephone arrangement for the pickup time.
• That the ordered product be personally picked up at the A0 d.o.o. warehouse.
When A0 delivers the product to the customer or recipient via the delivery service, the customer or recipient is obliged to accept it by signing the delivery note, thereby confirming that the product has been duly delivered.
10. MATERIAL DEFECTS OF THE PRODUCT
A0 is responsible for material defects on the products it sells on its pages, in accordance with the legal regulations of the Republic of Croatia, particularly the Civil Obligations Act.
The ordered products are packaged in such a way that they are not damaged during normal handling in transport/delivery.
In the event that the shipment is damaged in transport, such damage is visible upon receipt of the shipment, in which case we suggest that the customer does not accept the shipment. We ask customers to contact us so that we can check the condition of the shipment as soon as possible and send a new one.
In the case of a visible defect of the product upon receipt of the shipment, the customer is not obliged to accept the delivered product, i.e., they can refuse receipt. It is considered that products that were duly received by the customer did not have a visible defect.
Upon receipt of the goods, checking the correctness of the order is the customer's responsibility, and the customer is obliged to compare the received items with the invoice, and if something is missing, they are obliged to submit a written complaint to A0 within eight days, as subsequent complaints will not be considered.
By refusing receipt, the delivery service will return the shipment to A0, with a note that the shipment contains a defect.
If the product has a hidden defect (a defect that could not be discovered by a usual inspection upon receipt of the item), which the customer discovers upon opening the product, they are obliged to provide documented reasoning for the defect to determine whether the defect occurred during the production of the product itself or if the customer mistakenly ordered the wrong dimension, the wrong photograph, or chose the wrong type of material. In that case, the product cannot be claimed because it is a custom product where each dimension is adapted to the wishes and requirements of the clients.
11. ONLINE DISPUTE RESOLUTION PLATFORM
By a special regulation of the European Union, from 15.02.2016, throughout the entire EU, disputes related to online purchases will be able to be resolved through the ODR platform. The dispute resolution platform is available on the website http://ec.europa.eu/consumers/odr/.
This means that if you encounter a problem during an online purchase within the EU, i.e., disputes related to online ordering, you should first try to resolve it without involving the courts.
This link can be used by consumers for cross-border consumer disputes. For consumer disputes against traders from the Republic of Croatia, this option does not exist until the procedure is supported by the necessary legal regulation from the authorized bodies of the Republic of Croatia.
12. RIGHT TO RETURN PRODUCTS AND REFUND
The customer has the right to return the product and receive a refund within 15 days if it is established that the product was not made according to the customer's order, but has no right to a refund if it is determined that the customer ordered the wrong dimension, photograph, or type of product, as these are personalized products.
When returning a product, the customer must ensure:
- that the product packaging is undamaged
- that all parts of the product are undamaged due to possible improper handling
- that nothing from the product packaging content is missing
The 15-day period for returning the product and refund begins to run from the day the goods that are the subject of the contract are handed over to the customer or a third party designated by the customer, who is not the carrier.
The refund will be made in the same way the payment was made within 30 days of receiving the returned goods. If the customer agrees to another method of refunding the paid amount, they do not bear any costs for the refund.
The amount returned to the customer will be exceptionally reduced by possible costs of card operators if the product was originally charged by selecting card payment.
The customer is obliged to hand over or send the product to the address Oranice 134, 10000 Zagreb without undue delay, and in any case no later than 14 days from the day the customer sent their decision to return the product.
The direct costs of returning the product are borne by the customer.
The customer is responsible for any diminished value of the product resulting from the handling of the product, other than what was necessary to establish the nature, characteristics, and functionality of the product.
Request the form for unilateral termination of the purchase contract and refund at info@wallswithsouls.hr
13. APPLICATION OF THE TERMS OF PURCHASE
By using the services of the www.wallswithsouls.hr online store, you accept these Terms of Purchase.
If you do not agree with the terms, do not use these pages or order products through them.
A0 is not responsible for any damage caused by the use of this website and the use of information from this website for purposes outside their intended scope.
14. COPYRIGHT
All designs, visuals, graphic representations, and other creative content available on this website are the exclusive property of A0 (www.wallswithsouls.hr).
It is not permitted to copy, download, distribute, reproduce, or use these materials in any other way without the prior written consent of the copyright owner. Any unauthorized use of the materials will be considered a violation of copyright and will be subject to legal sanctions.
In the event that the customer provides their own material for the production of the product, it is considered that they have all the necessary rights and permissions to use that material. A0 does not assume responsibility for any infringements of third-party copyrights in connection with the provided material.
15. FINAL PROVISIONS
By accepting these terms of purchase, the customer agrees to the provisions of these terms and accepts that they form an integral part of the purchase contract for products from the www.wallswithsouls.hr pages.
